Missing supercharging credits

  • This topic has 1 reply, 1 voice, and was last updated 2019-10-25 on by Clark Wong.
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    • 2019-10-18 at 10:47 #2243
      Clark Wong
      @clark-wong

      Hi all. Purchased my Model 3 in May and received 5000km supercharging credit, and for a while it was showing in my app in my Loot Box. But last month when I used a supercharger for the first time I got an email requesting payment. Then when I checked I don’t see the credit in my Loot Box anymore. I contacted Tesla support via the app a couple of weeks ago but have not gotten any response. Anyone has the same issue? Anyone know how to get those back?

      Thanks,
      Clark
      2019 SR+ RWD M3

    • 2019-10-25 at 11:55 #2258
      Clark Wong
      @clark-wong

      Update: someone from Tesla Referral Program Support contacted me and helped restore my missing credit! So all good:)

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